Customer:
When I click witch tool I want to use to connect I hit ok then connect it loads and then says no product connected to vocom, were you able to fix it?
The problem is that apci have issues , it can be fixed yourself directly
This is the link for reference: https://www.youtube.com/watch?v=HC_X-vfpq7w
And the program cant be open is because the laptop setting issues .
Then click start Baf Serivce
if you do know how to fix the software, can contact our after sale service and send us teamviewer id and pass we let engineer help you with remote session.