How to solve Doosan adapter connect problem

The Doosan UVim adapter is connected to a 2016 Doosan excavator, but it doesn’t seem to be connecting. How to Sovle?

Engineer Solution:
After Doosan Tools is connected, the com number will be displayed in the device manager, need check the com number first and then select the corresponding com number in the software i attach picture

If shows different com number. need unplug doosan hard ware, and see which one is gone.
so can know which com number the doosan is.

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