VAG COM VCDS Inferface not compatible problem how to solve

One customer bought VAG COM VCDS Interface Vag Cable For VW AUDI Skoda Seat, when he connects to the car and works, he has the problem, check the picture:

I confirmed with our engineer,just the cheaper cable can’t support the function for the car, the other line below will not have such a problem :
https://www.obd2.ltd/goods-49-VCDS-VAG-COM-HEXCAN-USB-interface.html

VCDS HEX-V2 Cable support to work with Multi-language VCDS crack software in official website. HEX-V2 Dual-K+CAN USB Interface Compatible with all diagnostic-capable VW/Audi passenger cars from 1996 to currnet, Windows-based diagnostic software for VW/Audi/Skoda/Seat etc.

WITH VCDS YOU CAN:
1.Gain factory level access to all systems in cars from 1990 through the current model year
2.Scan for and clear DTCs with 19,000+ fault codes decoded into plain text
3.Alter settings through module coding accessible only by factory level tools
4.Perform various country-specific modifications to your car (remove seat belt chime, enable gauge test/needle sweep, enable lap timer, operate windows and sunroof with remote, and much more)View and log live data
5.Reset service reminder
6.Perform built in tests and calibrations normally reserved for factory level tools
7.Diagnose real failures instead of swapping parts!

V-CDS Hex-V2 Features:
1. Fully licensed for VCDS software, acts as the key to unlock the software, no additional software purchase required.
2. USB connection, compatible with all modern laptops.
3. Compatible with all diagnostic-capable VW/Audi passenger cars from 1996 to current; K, K+L, dual-K, or CAN.
4. Detachable USB cable.
The supplied cable has a proprietary screw locking mechanism, but it can be replaced temporarily with a standard USB-A to USB-B (“printer”) cable when it become damaged.
5. Modern 32-bit micro-controller and fully updatable firmware.
6. Tri-Color (red/green) status/activity LEDs with greatly improved visibility from almost any angle.
7. Includes an embedded license for VCDS and thus acts as a “dongle” for the software, allowing the software to be used and installed on any compatible PC.

Computer Requirements:
We recommend at least a 1 GHz dual-core processor with 1 GB of RAM and Windows 7 or newer(Windows 7 through 10, but not RT) with an available USB 2.0 (or higher) port.
Slower computers or Windows 2000, XP, and Vista may work but are not officially supported.
Windows 8. 8.1 or 10 on a machine robust enough to support the respective operating system are also fine.
Windows running inside a Virtual Machine (for example on a Mac) is not supported.

Extending this Interface:
The cable supplied with this interface is about 6 feet long — just right for most laptops.
The USB standards do not allow for passive extension cords!
We have tested many Active USB extensions and have found one that works. You can order the 16-ft Active USB Extension from our Store. We do not sell or support any other brands or models of USB extensions, if you have problems when using one, the first thing we’re going to tell you is to eliminate the extension. We sell also a 3-ft OBD extension in our web store that lets you keep your diagnostic tool connected and away from the driver’s feet and legs.

VAG COM VCDS Inferface not compatible problem how to solve

One customer bought VAG COM VCDS Interface Vag Cable For VW AUDI Skoda Seat, when he connects to the car and works, he has the problem, check the picture:

 

I confirmed with our engineer,just the cheaper cable can’t support the function for the car, the other line below will not have such a problem :
https://www.obd2.ltd/goods-49-VCDS-VAG-COM-HEXCAN-USB-interface.html

VCDS HEX-V2 Cable support to work with Multi-language VCDS crack software in official website. HEX-V2 Dual-K+CAN USB Interface Compatible with all diagnostic-capable VW/Audi passenger cars from 1996 to currnet, Windows-based diagnostic software for VW/Audi/Skoda/Seat etc.

WITH VCDS YOU CAN:
1.Gain factory level access to all systems in cars from 1990 through the current model year
2.Scan for and clear DTCs with 19,000+ fault codes decoded into plain text
3.Alter settings through module coding accessible only by factory level tools
4.Perform various country-specific modifications to your car (remove seat belt chime, enable gauge test/needle sweep, enable lap timer, operate windows and sunroof with remote, and much more)View and log live data
5.Reset service reminder
6.Perform built in tests and calibrations normally reserved for factory level tools
7.Diagnose real failures instead of swapping parts!

V-CDS Hex-V2 Features:
1. Fully licensed for VCDS software, acts as the key to unlock the software, no additional software purchase required.
2. USB connection, compatible with all modern laptops.
3. Compatible with all diagnostic-capable VW/Audi passenger cars from 1996 to current; K, K+L, dual-K, or CAN.
4. Detachable USB cable.
The supplied cable has a proprietary screw locking mechanism, but it can be replaced temporarily with a standard USB-A to USB-B (“printer”) cable when it become damaged.
5. Modern 32-bit micro-controller and fully updatable firmware.
6. Tri-Color (red/green) status/activity LEDs with greatly improved visibility from almost any angle.
7. Includes an embedded license for VCDS and thus acts as a “dongle” for the software, allowing the software to be used and installed on any compatible PC.

Computer Requirements:
We recommend at least a 1 GHz dual-core processor with 1 GB of RAM and Windows 7 or newer(Windows 7 through 10, but not RT) with an available USB 2.0 (or higher) port.
Slower computers or Windows 2000, XP, and Vista may work but are not officially supported.
Windows 8. 8.1 or 10 on a machine robust enough to support the respective operating system are also fine.
Windows running inside a Virtual Machine (for example on a Mac) is not supported.

Extending this Interface:
The cable supplied with this interface is about 6 feet long — just right for most laptops.
The USB standards do not allow for passive extension cords!
We have tested many Active USB extensions and have found one that works. You can order the 16-ft Active USB Extension from our Store. We do not sell or support any other brands or models of USB extensions, if you have problems when using one, the first thing we’re going to tell you is to eliminate the extension. We sell also a 3-ft OBD extension in our web store that lets you keep your diagnostic tool connected and away from the driver’s feet and legs.

 

 

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